Country Inn & Suites by Radisson, Big Flats (Elmira), NY

I contacted the hotel directly for an early check in, but they didn't tell us the pool was closed, which was a priority for this mini vacation--I believe we should have gotten an upgraded room, lower rate or something. Everything else about the hotel was excellent and they should receive a 9: room, quiet, an entrance right by our room, ice nearby (chip machine not working), fine staff, full breakfast that was advertised as continental: scrambled, omelet or biscuits w gravy on a rotating basis, pastries, make your own waffles, hard boiled eggs, choose your own Bigelow teas, good coffee, no sugarless cereals of 4 options, juice. Friendly, competent staff. 6 white rocking chairs on porch and a table (need to wipe more regularly) with 4 chairs. Should more regularly empty small trash can at front entrance. Very nice landscaping (need some weeding though). Hard to see sign from road (no sign at road entrance, only on side of building). Very near McDonalds, Dunkin', do it yourself car wash, and Arnot mall. Nice quiet neighborhood. Big safe, away from road, mown area to play soccer, etc. (can watch children from porch) Park benches to see view.

The staff were accommodating. When we went to our room we found the people next to us to be quite loud. The woman at the front desk was able to move us. The new room smelled as though someone was smoking in it and they tried to cover it up with a spray. Again, she was great with moving us to a room that was perfect. Breakfast on the first day was good, eggs, hash, cereals, yogurts, toast & waffles. Day two the eggs were biscuits & gravy. A very specific item not all would care for. The pool was closed.

Every time we have visited family in Elmira, for the past 20+ years, we have stayed here. The people that work here are always great & willing to help anyway they can. The location is great for us & we love having the small refrigerator in the room.

My husband and I have stayed there about6 or 7 times. It a good hotel. I stayed with my grandbabies this time by myself and had to switch rooms one time because it had no lock on the door. Then the next room the lock was broken and we had to call the desk to get us out. After that it was good. The pool was not open this time.

The commodities and price value ratio is awesome. The place is very cozy and felt very comfortable.